CHECK IN

Passengers traveling on domestic flights must check in at airport counters at least 60 minutes prior to the time of scheduled departure and at least 90 minutes prior for international flights. At Mexico City’s Terminal 2 only, passengers can check in at least 40 minutes prior to departure for domestic flights.

Important notice: all Aeromar flights are closed to check in 30 minutes before departure. Late passengers not complying with the above time limits will be denied boarding and Aeromar will be free to dispose of their seats without responsibility for the company, in which case Aeromar will have only the obligation to reimburse the passenger the appropriate portion of unused travel, according to the corresponding fare class rules and restrictions.

TICKETS

Tickets are personal and non-transferable, and, as a security measure, all passengers must show a formal identification, such as a valid passport or driver's license. In case of misuse of the ticket, the airline reserves the right to deny boarding or even retain the ticket without the right to repayment of the same.

Paper tickets presenting deletions, scrapes or amendments, will be deemed invalid for use.

FEES

The fees applied will be those that are in effect at the beginning of the trip and that have been duly filed and approved by the Ministry of Communications and Transport.

Some promotional fares feature specific restrictions such as being non endorsable, non revisable and with limited validity. Charges may apply depending upon the purchased fare for changes, refunds and cancellations.

UNUSUED RESERVATIONS

No show passengers will be subject to the payment of fees depending upon the purchased fare.

CANCELLATION OF FLIGHT

The airline may cancel flights without notice and in such case is obligated to refund the unused portion of travel.

DRESS CODE

All passengers onboard the aircraft must wear shoes and a full shirt. The company reserves the right to deny boarding or to deplane passengers failing to comply with these minimum attire requirements.

CONNECTIONS

Airlines have established minimum transfer times of passengers and luggage, depending on the conditions of connecting flights, routes and airports. Therefore it is very important to confirm with the airlines involved in your itinerary the amount of time needed to change planes when connecting flights are involved.

CARRY-ON LUGGAGE

Carry-on luggage is strictly limited to one item and is the sole responsibility of the passenger. The hand baggage can be a laptop, briefcase or bag that does not exceed the dimensions of 22 x 38 x 65 centimeters and whose weight does not exceed 10 kilograms.

CHECKED LUGGAGE

For each piece of luggage transported under the responsibility of the airline, a tag and identification claim will be issued. Each passenger can carry up to 25 kilograms (twenty five) free of charge.

This exemption also applies to those with or without accompanying minors. Infants have no right to a luggage franchise. Excess baggage may be transported in accordance with the available capacity of the aircraft, in such case an additional charge of 2% of the YP fare will apply, plus VAT per kilogram exceeded.

Sports equipment and gear is allowed within the excess baggage maximum allowed. The dimensions should not exceed 1.70 x 1.70 x 70 centimeters.

Musical instruments are allowed as follows: instruments that fit under the seats or in overhead compartments can be brought on board as carry-on free of charge. Bulkier instruments which require the use of a seat must pay full fare for transportation and are limited to 75 kilograms in order to be allowed in the seat next to the owner, who is responsible at all times for their proper care and safety precautions such as securing them with a safety belt.

NOTICE OF LIMITATION OF LIABILITY FOR BAGGAGE

The liability of the carrier for loss or damage to carry-on luggage and checked baggage in custody of the company, is limited to the provisions of the applicable national and international legislation. If necessary, the passenger can make claims directly and immediately to Aeromar S.A. de C.V.

FORBIDDEN MATERIAL (Download brochure 2.8Mb)

Certain hazardous articles, such as those described below, may not be packed: LIQUID AND / OR FLAMMABLE GAS, EXPLOSIVES, MATCHES / LIGHTERS, INDUSTRIAL PRODUCTS, CORROSIVE MATERIALS, MAGNETIZED MATERIALS, OXIDANT MATERIAES, RADIOACTIVE MATERIALS, BRIEFCASES AND / OR BOXES WITH BUILT-IN ALARM ECHANISMS, POISONS , OXYGEN.

It is also highly recommended not to pack fragile or perishable items, money, jewelry, precious metals, computers, televisions, valuables in general and any other item that in the opinion of airline is likely to endanger the aircraft, its crew or other passengers. There are other restricted items not mentioned herein. For more information please contact any AEROMAR office.

OVERBOOKING

Airline flights may occasionally be overbooked and there exists a possibility that seats are no longer available on the flight for which a passenger has a confirmed reservation. The complete list of applicable regulations for the payment of denied boarding compensation is available in all AEROMAR counters.

UNACCOMPANIED MINORS

Children between the ages of 5 and 11 years 11 months may travel unaccompanied, as long as the appropriate AEROMAR manager gives his written consent and fills out the corresponding forms. Youngsters between the ages of 12 and under 18 can be treated as Unaccompanied Minors only at the request of their parent, tutor or person in charge.

INFANTS

Infants are children two or younger who must travel under an adult’s care without the right to a seat or free luggage. Infants less than 7 days old are not allowed onboard. An infant restraining seat occupying a regular seat shall pay the lowest available fare for the flight. The same policy applies for any additional infants that may be traveling.

If the passenger’s journey involves an ultimate destination or stop in a country other than the country of departure the Warsaw Convention may be applicable and the Convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage. See also notices headed “Advice to international Passengers on Limitation of Liability” and “Notice of Baggage Liability Limitations”.

CONDITIONS OF CONTRACT

1. As used in this contract “ticket” means this passenger ticket and baggage check, or this itinerary/receipt if applicable, in the case of an electronic ticket, of which these conditions and the notices form part, “carriage” is equivalent to “transportation” , “carrier” means all air carriers that carry or undertake to carry the passenger or his baggage hereunder or perform any other service incidental to such air carriage, “electronic ticket” means the Itinerary/Receipt issued by or on behalf of Carrier, the Electronic Coupons and, if applicable, a boarding document. “WARSAW Convention” means the Convention for the Unification of Certain Rules Relating to international Carriage by Air signed at Warsaw, 12th October 1929, or that Convention as amended at The Hague, 28th September 1955, whichever may be applicable.
2. Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not “International carriage” as defined by that Convention.
3. To the extent not in conflict with the foregoing carriage and other services performed by each carrier are subject to: (I) Provision contained in this ticket, (II) Applicable tariffs, (III) Carrier’s conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of carrier), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.
4. Carrier’s name my be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier’s tariffs, conditions of carriage, regulations or timetables; carrier’s address shall be the airport of departure shown apposite the first abbreviation of carrier’s name in the tickets; the agreed stopping places are those places set forth in this ticket or as shown in carrier’s timetables as scheduled stopping places on the passenger’s route; carriage to be performed hereunder by several successive carriers is regarded as a single operation.
5. An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its Agent.
6. Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants and representatives of carrier and any person whose aircraft is used by carrier for carriage and its agents, servants and representatives.
7. Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in international transportation complaint must be made in writing to carrier forthwith after discovery of damage and, at the latest, within seven days from receipt; in case of delay, complaint must be made within 21 days from date the baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation.
8. This ticket is good for carriage for one year from date of issue, except as otherwise provided in this ticket, in carrier’s tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.
9. Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may substitute alternate carriers or aircraft and, if required by applicable law, shall notify the passenger of the new carriers or aircraft. Carrier may after or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connection.
10. Passenger shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if not time is fixed, early enough to complete departure procedures.
11. No agent, servant or representative of carrier has authority to after, modify or waive any provision of this contract.